PocketsSupport
We’re here to help
Stuck on something, found a bug, or need to make a request about your data? We read every message and usually reply within one business day. No sign-in required.
Quick answers
Many questions have a fast answer. Skim these, or browse the full FAQ.
You can report a Pocket, a note someone left on your board, or a person's profile, and block a person so nothing of yours reaches them. On a shared Pocket or profile page here on the web, Report opens a prefilled email to us, because those pages have no sign-in. We read every report, and the person is never told who filed it.
Use Restore Purchases in the app while signed in with the same Apple ID you bought with. That restores your supply packs and any active Supply Club. Refunds are handled by Apple, not by Pockets.
Check Pockets has camera and photo permissions in iPhone Settings. Cutouts come out cleanest when the subject is well lit and stands clear of what's behind it. If it still fails, send us your iPhone model and iOS version below.
Check the Pocket is set to Friends rather than Private, and that you and they have both accepted the friend request. If you shared a link instead, make sure it hasn't been revoked. Still stuck? Tell us the Pocket's name and their @username below.
Common requests
Delete your account
Remove your account and everything in it: your Pockets, their photos and notes, and your profile. You can do this in the app under Settings, or here on the web. Lost access to your Apple ID? There’s a request-by-email option too.
Make a privacy request
Ask for access to or deletion of your data. Email us from your account address where possible so we can verify it’s you.
Purchases and billing
Restore your supply packs, understand the Supply Club, or ask about a charge. Refunds go through Apple.
Report a bug
Tell us what happened and what you expected. Adding your app version and device helps us fix it faster.
Privacy requests
You can ask us to access, correct, or delete your personal data. To help us act quickly and safely:
- Write from the email associated with your account where possible, so we can verify it’s you.
- Tell us what you’re asking for (for example, a copy of your data, or deletion).
- For full account deletion, the fastest route is the account deletion page or Settings in the app.
For the full picture of what we collect and why, read the Privacy Policy.
Purchases and billing
- Restore what you bought. Use Restore Purchases in the app while signed in with the same Apple ID.
- The Supply Club.An optional subscription, monthly or yearly, that opens every surface and sticker pack while it’s active, with a free trial to start. Making Pockets, sharing them, and everything friends do on them is never gated behind it.
- Refunds. All purchases are billed by Apple through your Apple ID, so refunds are requested through Apple, not Pockets. We never see or store your payment details.
Have a billing question we can help with? Use the form below and choose “Purchases and billing.”
Reporting a bug
The more specific you are, the faster we can fix it. A good report includes:
- What you were doing, and what happened instead of what you expected.
- Whether it happens every time or now and then.
- Your app version and device (there are fields for these in the form below).
Your Pocket is safe while we look into it. Nothing you’ve already placed is lost.
Send us a message
Fill this in and we’ll prepare an email to our support team with everything in place, ready for you to send from your own mail app.